SofiaRein.com is a tailoring company so we make your dress as we receive your order! For this reason every dress is considered “made to measure” also if you choose a standard size. We will refund or change dresses only if there are serious manufacturing defects. You must consider this before making an order on SofiaRein.com!
All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error must be accompanied by photos or other evidence that clearly shows the problem with the item received.
Our products must be returned within 14 days of the date you receive the items.
You’re eligible for a return or exchange if: we shipped you the wrong item; we shipped you an item in the wrong color; we shipped you a defective item.
If you have questions about our return policy, please feel free to contact our customer service here